To achieve this goal Nintendo has chosen to entirely omit voice chat.
|The future...decided by squid-people with supersoakers.|
"It's 2015. A voice chat option is standard in most online team-based games" - Fran Mirabella IIII see where Fran is coming from; these days there are features in games that become so necessary that they are basically required. But there is a time for following the conventional wisdom and a time to question how necessary a feature is. As much as Nintendo likes to stick it's head in the sand with regards to new developments, it looks like they are keenly aware of the prevalence of online toxicity in games. Thus far no developer has found a good way to make players behave. Blizzard tossed direct chat aside in Hearthstone, and advocates aggressive muting as a means of avoiding toxicity in Heroes of the Storm. Bear in mind that Heroes of the Storm is a MOBA, a genre where team communication is mandatory and Blizzard seems to feel confident that the communication can be handled with pings and context. Having played plenty of FPS games in recent history I never found myself sitting there thinking, "Wow, I wish I had voice chat enabled so I could be told how much I suck." Yes, in competitive play it is absolutely necessary but that is competitive play. Gaming as a whole is finding itself stuck between players who want everything they do in game to be a scrimmage for MLG and players who just want to boot up their favorite game and screw off. Voice chat might seem mandatory to one of those groups, but not the other.
"This opt-in approach solves for Amano's concerns." - Fran Mirabella IIIYes and no, yes an opt-in option for voice chat solves the concern of people being unwittingly subjected to toxicity. However, merely by having the option to go into team chat creates a pressure for people to use it and puts those that don't at a disadvantage. So Nintendo is choosing not to allow it at all. Yes, we can argue that perhaps that is a less ideal option and how people will find ways around it, but we live in a world where games are looking more and more alike. Nintendo is trying something aggressive to fix a problem. So stop trying to turn it into Call of Duty by arbitrarily insisting that a feature is mandatory.
Let games be different, let them try different things, and if they fail, they fail.You're always welcome to give feedback to developers, but couching that in "It HAS to be this way," is essentially building the walls of the box back up around innovation.